Privacy Policy

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1. Introduction
   Welcome to the DHL website and mobile application privacy policy. Delta Hospital Limited is committed to protecting the privacy and confidentiality of personal information collected from patients, visitors, employees, and other individuals interacting with our services. This Privacy Policy outlines how we collect, use, retain, and secure your data.
2. Applicable Readers
   This Privacy Policy applies to:

• Patients and their legal guardians
• Healthcare professionals affiliated with Delta Hospital Limited
• Employees, staff, and contractors
• Website visitors and online service users
• Any other individuals whose data is collected by Delta Hospital Limited

3. Data Collected
   We collect various types of data, including but not limited to:

• Personal Information: Name, contact details (phone number, email address, mailing address), date of birth, gender, nationality.
• Medical Information: Health history, medical reports, prescriptions, treatment records, doctor’s notes.
• Financial Information: Billing details, Card information, Payment history.
• Technical Information: IP address, browser type, cookies, and usage data when interacting with our website or digital services.

4. Reason for Data Collection
   We collect data for the following purposes:

• Medical Services: To provide appropriate medical diagnosis, treatment, and follow-up care.
• Appointment Management: Scheduling, reminders, and follow-ups.
• Billing & Insurance Processing: Managing payments, insurance claims, and financial transactions.
• Regulatory Compliance: Compliance with legal and regulatory requirements.
• Security & Fraud Prevention: To protect against unauthorized access, fraud, or abuse.
• Website & Service Improvement: Analyzing trends, improving website functionality, and enhancing user experience.

5. Data Retention
   We retain collected data for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, and resolve disputes. Retention periods include:

• Medical records: As required by applicable healthcare laws.
• Financial data: As per tax and financial regulations.
• Website and digital data: Based on business needs and security requirements Upon expiration of the retention period, data is securely deleted or anonymized.

6. Data Security
   We take appropriate measures to safeguard your personal data, including:

• Encryption of sensitive information
• Secure access controls and authentication
• Regular audits and security assessments
• Employee training on data privacy and protection
• Compliance with industry standards and legal requirements Despite our efforts, no system is entirely secure, and we encourage users to take precautions when sharing personal information online.

7. Sharing of Data
   We do not sell, rent, or trade personal data. However, we may share information with:

• Authorized healthcare professionals involved in patient care.
• Insurance providers for claim processing.
• Regulatory authorities to comply with legal obligations.
• Service providers assisting with IT, security, and administrative functions.

8. Your Rights
   You have the right to:

• Access your personal data
• Request correction of inaccurate information
• Withdraw consent for non-essential data processing
• Request deletion of certain data, subject to legal restrictions

For inquiries or to exercise your rights, please contact us at email: delta@delta-hospital.com

9. Changes to This Privacy Policy
   We may update this Privacy Policy periodically. Any changes will be posted on our website with the updated effective date. Continued use of our services signifies your acceptance of the revised policy.
10. Contact Information
    For any privacy-related concerns, you may contact: Delta Hospital Limited